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ERC BPO


Best Call Center In DR

Santo Domingo

Tiempo Completo

Categorías:

CallCenter / Telemercadeo


Retention Agents Needed!


Most of our employees begin as a call center agent – one of the most valued positions in our company. Agents are our front line, speaking to customers on our clients’ behalf. And when they meet their expectations and reach their goals, ERC as a company excels.



Job Responsibilities:

Receive inbound phone calls from client's customers that want to cancel service and persuade them to retain service by educating them on the value of the client's products
Treat our customers with respect, empathize with their situation, and identify a win-win outcome for both the customer and the clients we service.
Think outside of the box to negotiate the best possible arrangement.
Performance is based on daily call volume/effective resolution compared to assigned monthly goals.

Requisitos del trabajo


Minimum Qualifications:



Must be fluent in English and Spanish both verbal and written
Effective communication, negotiation, and problem solving skills
Ability to multi-task in a production driven environment
Must be comfortable navigating between multiple computer screens and systems
Call Center, Retention or Customer Service experience a plus
Must be able to pass a criminal background check

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